Website Terms of Use / Privacy Policy

User Agreement / Website Terms of Use

1. General

1.1. This user agreement (hereinafter the "Agreement") sets out the terms of use of the website of the order centre "digimarket.co.il" at www.digimarket.co.il.

1.2. The website of the order centre "www.digimarket.co.il" (hereinafter the Website) is owned by Web Time 2009 ltd.

1.3. This Agreement governs the relationship between the management of the website of the order centre "www.digimarket.co.il" (hereinafter the "Website Management") and the user of the website services.

1.4. The Website Management reserves the right to amend, add to or remove clauses of the Agreement at any time, without prior notice to the user.

1.5. Continued use of the website services constitutes consent to the terms of the user agreement and to the changes introduced into it.

1.6. It is the user responsibility to keep track of changes to the Agreement.

2. Definitions

2.1. The terms listed below are used in this Agreement with the following meanings:

2.1.1. "digimarket.co.il" is the order centre (hereinafter the Website) located at www.digimarket.co.il, carrying out its activity through internet resources and the services associated with them.

2.1.2. The order centre "digimarket.co.il" is the website containing information about products and product suppliers, allowing products to be selected, ordered and or purchased.

2.1.3. The management of the website of the order centre "digimarket.co.il" means the staff authorised to run the website, acting on behalf of Web Time 2009 ltd.

2.1.4. A user of the website of the order centre "digimarket.co.il" (hereinafter the Customer) is a person who has access to the website through the internet and who uses the website.

2.1.5. Product means the information published on this website that allows the customer to select, order and or purchase products.

2.1.6. Order means a properly completed request by the customer for the purchase and delivery of a product from the website to the address specified by the customer.

2.1.7. The products offered for sale on the website are supplied by the best Israeli and international manufacturers (hereinafter the Suppliers).

2.1.8. The delivery time that the suppliers undertake to meet is stated on the product page or is set when the order is confirmed by telephone and or in writing by email.

2.1.9. The content of the website of the order centre "digimarket.co.il" (hereinafter the Content) is a protected result of intellectual activity. Any copying of website materials without the written permission of the website owner is not permitted.

3. Subject of the Agreement

3.1. The subject of this Agreement is granting the user of the order centre access to the products and services presented on the website.

3.1.1. The order centre provides the user with the following services:

access to electronic content;

viewing of content;

access to the search and navigation tools of the order centre;

access to product information and to information on purchasing the product;

other services presented on the pages of the order centre.

3.2. This Agreement is an offer to the public. A user who has obtained access to the website is deemed to have joined this Agreement.

3.3. The use of the materials and services of the website is governed by the current legislation of Israel.

4. Rights and obligations of the parties

4.1. The Website Management has the right:

4.1.1. To change the rules of use of the website, as well as the content of this website and its graphic design. The changes take effect from the day the new version of the Agreement is published on the website.

4.1.2. To restrict access to the website if the customer breaches the terms of this Agreement.

4.2. The customer has the right:

4.2.1. To obtain access to use of the website.

4.2.2. To use all services available on the website, as well as to purchase all products offered on the website.

5. Placing an order

5.1. An order may be placed at the order centre by both a registered and an unregistered customer.

5.2. The customer bears sole responsibility for the accuracy and correctness of the information provided by them when registering on the website. The management and the suppliers of the website are not responsible for non-performance or improper performance of obligations caused by the customer providing incorrect information.

5.3. An order may be placed both by telephone and on the website.

5.4. If the product ordered by the customer is not in stock at the supplier, the Website Management may remove that product from the order and or cancel the order, giving the customer advance notice.

6. Ordering products and or services

6.1. For any purchase of products or services under one of the sales systems operating on the website, the customer must prepare and provide a number of required details. For the transaction to be carried out accurately, the customer must correctly provide the following: first name, surname, address, email address, telephone number, payment method.

6.2. The products offered for sale on the website are supplied by the best Israeli and international manufacturers. The products of the website are sold as individual sales in accordance with current legislation. It is hereby emphasised that all products offered for sale on the website are sold by the suppliers alone and under their full responsibility, except where expressly stated otherwise.

6.3. Both the suppliers and the Website Management act in accordance with the rules for the proper keeping of the products offered for sale.

7. Delivery of products

7.1. Delivery of a product by a supplier is carried out in accordance with the conditions set out in the terms for each product offered for sale.

7.2. The delivery time that the suppliers undertake to meet is given to the customer on the product page or is set when the order is confirmed by telephone and or in writing by email. In calculating delivery times only working days are counted, that is the days of the week from Sunday to Thursday; Fridays and the eves of holidays (Israeli holidays) are not counted. Nevertheless, the suppliers endeavour to speed up delivery as far as possible. It is hereby emphasised that although the website does everything possible to ensure fast and accurate delivery of products, it is not able to guarantee this, and therefore the website is not responsible for any delays in delivery times. In such a case the customer may cancel the transaction without paying for it.

7.3. When completing the order form, the delivery option by the supplier or self-collection must be indicated. Not all suppliers offer a self-collection option; if you choose it, you are exempt from paying for delivery. Please note: once the order has been placed, your choice cannot be changed. If you choose self-collection, contact the supplier on the telephone number shown next to the image of each product and arrange your arrival. In the case of self-collection, the supplier is not responsible for any damage caused to the product as a result of self-collection or self-assembly by the customer.

7.4. Please note: products are delivered to your home by couriers or fitters to the address you gave at registration, unless instructed otherwise. Delivery of products is carried out under the rules of this Agreement. If the delivery address belongs to a legal entity (a company), state its name next to the name of the customer.

7.5. For every product listed on the website, delivery times are stated in the product details. Courier delivery is carried out under the conditions of the transport company serving a particular supplier, as well as according to the list of localities to which the goods are delivered. Delivery to localities under a state of emergency, remote localities or localities beyond the Green Line involves an additional charge. If the transport company cannot deliver the goods to the customer home, including areas with restricted entry due to heightened danger, as well as due to poor weather conditions and or a threat to the safety of the workers, the customer will receive an explanation of the situation from the supplier. In this case the supplier and the customer may agree on an alternative method of delivery.

7.6. Where the delivery conditions are recognised as exceptional, in the opinion of the supplier or its representatives, the cost of delivery is paid in full by the customer in whose name the order was placed. (Exceptional conditions are taken to be a situation where the goods cannot be delivered by the stairs or in the lift, or where delivery requires special equipment, or where the goods have to be taken up to one of the upper floors of a multi-storey building.)

7.8. Suppliers or persons acting on their behalf may require the presence of the credit card holder when the goods are handed over, and or presentation of the identity document of the card holder, and or the signature of the card holder on the back of the delivery note, and or receipt of the consignment, as a condition of handing over the product.

8. Cancellation of an order and return of products

8.1. The right to a refund or to replacement of a product and or service is granted in accordance with the provisions of section 14C of the Consumer Protection Law, in particular in accordance with section 14C(4), which deals with "goods manufactured specially for the consumer pursuant to the transaction".

8.2. The website reserves the right to cancel a transaction and or any sale in the following cases:

8.2.1. If it becomes clear to the website that a serious mistake or a technical error was made in presenting the product, stating the price, the terms of sale and so on.

8.2.2. If it becomes clear that a communications fault and or another technical problem occurred that prevented a user from taking part in the sale properly. In this case notice of the cancellation of the transaction will be given to the customer by telephone and or by email to the address specified by the customer on the registration form.

* The website is not responsible for delivering notice of cancellation to the customer by email if the address specified by the customer is incorrect or because of a technical fault.

8.3. Return of a product

8.3.1. The customer may cancel a transaction on condition that the product is returned to the seller, as long as the product is not damaged and has not been used by the customer and its price exceeds 50 shekels.

8.3.2. Return of the product in its original packaging is treated as firm evidence confirming that it has not been used.

8.3.3. For the following types of products, cancellation of the transaction within 14 days of receiving them is possible:

i. furniture
ii. products for the home and garden
iii. electrical appliances and electronics
iv. products in original packaging, provided the packaging has not been opened by the customer
v. products ordered by the customer and not yet handed over to them, including where the product is not in stock and needs to be manufactured or ordered, but only where the manufacture or the order is not connected to the size or the special requirements of the customer
vi. water filters or water appliances
vii. watches

In relation to the products listed in items 1 to 7, opening the original packaging is not treated as use of the product or as causing damage to it, unless proven otherwise.

8.3.4. Connecting products to electricity, gas or water is not treated as use of them.

8.3.5. Transactions for clothing and footwear may be cancelled on the day of purchase and up to two days after that day. Days off are not counted in this period.

8.3.6. If the customer has cancelled the transaction, the website must refund the price of the product or service less a cancellation fee of 5 percent of the price of the product or service, but no more than 100 shekels, or cancel the payment obligation of the customer (for example in the case of payment by credit card). In this case the customer must present an invoice, a receipt or other evidence that the order was placed on the website.

8.3.7. If a device for providing a service has been installed at the customer home, in the event of cancellation of the transaction they must pay the supplier the cost of installation, but no more than 100 shekels.

8.3.8. The refund for the product will be made within five days from the day of payment, if payment was made by credit card. The website must cancel the payment obligation of the customer, and where payment has already been made, refund the customer in cash or by cheque, or notify the credit card company of the customer of the cancellation of the transaction. In the latter case the credit card company must immediately credit the customer with the amount of the transaction.

8.4.9. The rights of cancellation of a transaction do not apply to:

1. furniture assembled at the customer home
2. medical and hygiene products
3. products manufactured specially for the consumer according to individual measurements and special requirements
4. products that may not be returned by law
5. information within the meaning of the Computers Law
6. underwear, including swimwear
7. jewellery priced above 3000 shekels, except watches

9. Liability

9.1. Full and exclusive liability for all aspects of the products and services sold rests with the suppliers. If a defective product that cannot be replaced has been received, the customer may return it and receive the money paid.

9.2. The product images on the website are for illustration only. There may be differences between the colour shades shown on the website and the actual colours of the products. There may be partial or full differences between the products shown on the website and the products in reality.

9.3. Exclusive liability for the products sold, their supply, their quality and their durability rests with the suppliers. The suppliers take upon themselves all the obligations imposed on a legal entity by the 1981 law and the situations arising from it. It is hereby emphasised that the website will do everything possible to ensure that the suppliers deliver the products in accordance with the order.

9.4. Under this Agreement, neither the website nor its legal representatives bear liability for any direct or indirect, accidental or intentional damage, nor for damage caused by any act, nor for any other damage. Regardless of the circumstances set out above, no liability arises for compensation for damage, for loss of the ability to use, for loss of data or profits arising from use of the website or any of its features or in any way connected with such use, nor upon delay in use or inability to use following delivery or non-delivery of products or the provision or non-provision of services, nor following the use of information, software, products, services and auxiliary graphic images obtained through the website or through one or another use of it, by agreement, as a result of damage that removes liability for one reason or another, even if the website or its legal representative was aware of the possibility of paying compensation for the said damage. If the customer is dissatisfied with one section or another of the website or with one of the terms of this Agreement, we invite you to contact us by email at digimarketcoil@gmail.com and we will consider your request favourably.

9.5. The services of the commercial infrastructure are provided as they are (AS IS). You hereby express your agreement that you will have no claims or complaints against the website or its legal representative regarding the nature of the service, its capabilities, its limitations and its suitability for your needs and requirements.

9.6. In accordance with the Consumer Protection Law, where liability cannot be imposed on a manufacturer or importer and the transaction total exceeds 400 shekels, liability for the order is taken on by the legal entity that sold the product.

10. Cookies

We use cookies to make our website work properly, to personalise advertising and other content, to provide social media features and to analyse online traffic. We also share information about your use of our website with our social media, advertising and analytics partners.

11. Legal notes

The law of the State of Israel applies to customer requests and to this Agreement. All questions and disputes connected with the Agreement will be heard in the court of the city of Rishon LeZion, Israel.

12. Questions and clarifications

For any question you may contact us at digimarketcoil@gmail.com or write to customer service through the website.

Telephone for contact: 052-9708077

Your enquiry will be handled during working hours: Sunday to Thursday, 9:00 to 18:00

** These terms were updated on 01.05.2020