Cancellation and Return Policy

The online store digimarket.co.il is operated by Web Time 2009 ltd, company registration number 514352632. This policy is drawn up in accordance with the Israeli Consumer Protection Law of 1981 and the Consumer Protection Regulations (Cancellation of Transaction) of 2010.

First 24 hours with no cancellation fee

If you cancel an order within 24 hours of placing it, we do not charge a cancellation fee, even though the law allows us to charge one. This is not a separate right of cancellation but our waiver of the fee: the right of cancellation itself and its time limits are set by law and described below.

This rule does not apply to goods for which the law provides no right of cancellation, as listed in the relevant section below.

Cancellation period

A transaction may be cancelled within 14 days from the day the product was actually received or from the day the transaction details document was received, whichever is later.

In a distance purchase, an order may also be cancelled before the delivery date, at any stage after the order has been placed.

Senior citizens, people with disabilities and new immigrants may cancel a transaction within four months of the date it was made, upon presentation of the relevant certificate, provided that the transaction involved a conversation between the parties.

Four months for certain customers

A customer aged 65 or over, a person with a disability and a new immigrant (oleh chadash) may cancel the transaction within four months of the date it was made, the date the goods were received, or the date the document with the transaction details was received, whichever is later. The condition is that when the order was placed there was a conversation with a company representative, including by telephone or in a chat exchange. This is set out in section 14C1(c) of the Consumer Protection Law.

A new immigrant is a customer for whom less than five years have passed since the date of issue of the immigrant certificate or the certificate of entitlement to assistance.

The company may ask for one document confirming the relevant status and may not require further proof.

The exceptions where the right of cancellation does not apply, as set out below, apply here as well.

Goods ordered from the factory

If the standard model you have chosen is out of stock and the company orders it from the factory after your order is placed, such goods are not considered made specially for you. Cancellation of such a transaction follows the general rules on the cancellation period set out above. The same follows from section 8.3.3 of the Website Terms of Use.

If the goods are made to your individual measurements, in a special configuration, construction or colour, or to other special requirements, they are goods made specially for the customer, and the right of cancellation does not apply to them under section 14C(d)(4). We confirm such an order with you separately before it is sent to the factory.

Cancellation fee

For a cancellation that is not due to a defect or non-conformity, the company may charge a cancellation fee of 5 percent of the product price or 100 shekels, whichever is lower.

The refund will be issued within 14 days of receiving the cancellation notice, using the same payment method used for the purchase.

How to cancel

A cancellation notice should be sent by one of the following means, stating the full name and the order number:

Email: [email protected]
Phone or WhatsApp: 052-9708077

Product condition and return

The product must be returned in its original packaging, unused and undamaged. Returning the product to the address provided by the company is the responsibility of the customer and at the customer expense.

An assembled product cannot be returned as a change of mind, unless a defect is found.

Where the goods are returned

Where cancellation is not due to a breach by the seller, the customer returns the goods to the company's place of business, by their own means and at their own expense. The place and manner of return are agreed with the company in advance. This is set out in section 14E(b)(2).

Where cancellation is due to a defect, a discrepancy between the goods and the order or the information provided, failure to deliver by the agreed date, or another breach by the seller, the customer makes the goods available to the company at the same place to which they were delivered and notifies the company accordingly. In that case the company must collect the goods at its own expense. This is set out in section 14E(a)(2).

Until the goods are returned, the customer takes reasonable steps to keep them safe.

When the right of cancellation does not apply

Under clause 8.4.9 of the store terms of use and the Consumer Protection Law, the right to cancel a transaction does not apply to:

furniture assembled at the customer home
medical and hygiene products
products manufactured specifically for the customer according to individual measurements or special requirements
products that may not be returned by law
information within the meaning of the Computers Law
underwear, including swimwear
jewellery priced above 3000 shekels, except watches

The right of cancellation also does not arise where the price of the product does not exceed 50 shekels.

Furniture that has not been assembled, has not been used and is in its original packaging may be returned within 14 days on the terms set out above. Opening the original packaging is not in itself considered use of the product.

Installed device

If the company has installed a device at the customer's home in order to provide a service under the transaction, for example a water filtration system, the company may, on cancellation, charge the cost of installation up to a maximum of 100 shekels. This is set out in section 14E(b2).

Cancellation under the law is possible after installation as well. However, if the device has been used and its value has thereby decreased significantly, the section above on the condition of the goods applies: the company may claim compensation for the decrease in value.

Defect or non-conformity

If a defective product or a product that does not match the order is received, please contact us within 48 hours of delivery, attaching photographs. In this case the company will repair, replace or issue a full refund at the customer choice, with no cancellation fee and no shipping cost.

Refund of payments

Payments are refunded within 14 days of the date the company receives the cancellation notice, by the same means of payment used for the purchase, less the cancellation fee where applicable.

If payment was made by credit card, the company cancels the customer's payment obligation or notifies the credit card company of the cancellation and gives the customer a copy of the cancellation notice. Future payments for the cancelled transaction are stopped.

Cancellation by the company

The company may cancel an order if there was a gross or technical error in the presentation of the goods, the price or the terms of sale, and also in the event of a communications failure or another technical fault that prevented the transaction from being completed properly. If the ordered goods are not in the supplier's stock, the company may remove those goods from the order or cancel the order, giving the customer advance notice.

Notice of cancellation is given by telephone or to the email address provided by the customer. Any payments made are refunded in full.

Delivery and assembly on cancellation

Delivery and assembly are paid separately from the price of the goods, but under the law they form part of the transaction price.

If the order is cancelled before the courier sets out, no delivery or assembly charge is made.

If cancellation is declared after delivery and is not due to a breach by the seller, the company refunds the amount paid less the cancellation fee as set out above. Delivery and packaging costs are included in that fee by law and are not charged on top of it.

If cancellation is due to a defect, a discrepancy in the goods or a failure to deliver on time, the company charges nothing at all, including delivery, and collects the goods by its own means.

Reward points on cancellation and return

If an order is cancelled or goods are returned, the reward points earned for that order are removed from the customer account.

Points used to pay for part of a cancelled order are returned to the customer account and are available for the next purchase.

If an order was paid partly in money and partly in points, money is refunded in money and points are returned as points. Points are not exchanged for money under any circumstances.

A cancellation fee, where it is charged under this Policy, is calculated on the order value and is not taken from reward points.

The full terms of the programme are set out in the Reward points terms.