Double orthopedic mattress SENSITIVE VISCO – medium firm, spring unit

Frequently asked

Will the springs squeak over time?
The Mega Spine unit is heat treated precisely to hold its shape, and the pillow-top above softens the contact. It is about production defects: 10 years on the filling and the inner structure. Fabric and seams, along with wear over time, fall outside it.

Does it need flipping?
No, the pillow-top is on one side. Rotate it head to foot every few months.

What does the warranty cover?
Manufacturing defects in the spring unit and filling. Fabric, stitching and natural wear are not included.

Delivery Time and Shipping Cost:

Delivery and Assembly:

Attention! The cost of delivery  and assembly depends on the type of furniture, delivery address, floor, elevator.  Therefore the cost of delivery and assembly is set with the store representative at the time of order confirmation. Payment for supplies and the assembly is paid directly to the carrier on the day of receipt of the goods. Delivery to localities that are far from the center of the country, such as: everything further from Karmiel in the north, everything further from Beersheba in the south and Jerusalem, will charge an additional fee of 150 NIS. Delivery to Eilat will be negotiated individually, having previously checked with a customer service representative. If a crane (manof) is required to transport the goods, the client is obliged to find, order and pay for the crane services himself.

Delivery times for each product are specified separately. When calculating delivery times, only working days (from Sunday to Thursday of the week, excluding weekends, bank holidays and public holidays) from the date of receipt of payment from the customer's credit company are taken into account.
There may be delays due to sea delivery when ordering furniture from abroad, which cannot be influenced by the Supplier, in these cases the delivery time will be extended by another 30 working days and will not be considered a delay. However, suppliers make every effort to expedite delivery as much as possible, but, being unable to guarantee this, therefore, the online store is not responsible for any delays.
Furniture from the "Modular Furniture" category is modular, which reserves the right for the Supplier to make delivery as the modules arrive from the factory, within an additional 60 working days after the first delivery of the goods to the customer's home.

Returns / Exchanges / Cancellations

Cancellations: If you wish to cancel the order, it can be canceled within 24 hours without a cancellation fee, after which a cancellation of a transaction will be charged a cancellation fee of approximately 35% of the total order.

Return: The mattress cannot be returned once the package has been opened. Returns are possible within 14 days, provided that the original packaging of the mattress is preserved, with no obvious signs of use. When determining the use of the mattress, an amount of 35% of the total amount of the order is deducted from the refund.

Replacement: Replacement of a mattress with another model, with recalculation of the cost of the mattress, is possible provided that the original packaging of the mattress is preserved, while the cost for delivery of another model of the mattress will be the same as that the customer paid during the first transportation (negotiated individually during the initial purchase of the mattress)

Customer Service: 052-9708077

Hours of operation: Sunday - Thursday (excluding holidays and holiday eves) from 09:00 - 18:00.