HELION tv unit 180 cm, Vicenza oak

Frequently asked questions

Does the furniture arrive assembled?
No, it arrives flat-packed and we assemble it.

Do the drawers pull out fully?
In the open render they are shown about half out. Full extension is not claimed by the factory, so we will not promise it.

Delivery Time and Shipping Cost:

Delivery and Assembly:

Attention! The cost of delivery  and assembly depends on the type of furniture, delivery address, floor, elevator.  Therefore the cost of delivery and assembly is set with the store representative at the time of order confirmation. Payment for supplies and the assembly is paid directly to the carrier on the day of receipt of the goods. Delivery to localities that are far from the center of the country, such as: everything further from Karmiel in the north, everything further from Beersheba in the south and Jerusalem, will charge an additional fee of 150 NIS. Delivery to Eilat will be negotiated individually, having previously checked with a customer service representative. If a crane (manof) is required to transport the goods, the client is obliged to find, order and pay for the crane services himself.

Delivery times for each product are specified separately. When calculating delivery times, only working days (from Sunday to Thursday of the week, excluding weekends, bank holidays and public holidays) from the date of receipt of payment from the customer's credit company are taken into account.
There may be delays due to sea delivery when ordering furniture from abroad, which cannot be influenced by the Supplier, in these cases the delivery time will be extended by another 30 working days and will not be considered a delay. However, suppliers make every effort to expedite delivery as much as possible, but, being unable to guarantee this, therefore, the online store is not responsible for any delays.
Furniture from the "Modular Furniture" category is modular, which reserves the right for the Supplier to make delivery as the modules arrive from the factory, within an additional 60 working days after the first delivery of the goods to the customer's home.

Returns / Exchanges / Cancellations

Cancellations: If you wish to cancel the order, it can be canceled within 24 hours without a cancellation fee, after which a cancellation of a transaction will be charged a cancellation fee of approximately 35% of the total order.

Return: Furniture cannot be returned as they are custom imported.

Replacements: If you ordered an item and it turned out that it was not the right size, you can arrange a replacement as needed, provided that the manufacturer allows you to change the size of this model.

Customer Service: 052-9708077

Hours of operation: Sunday - Thursday (excluding holidays and holiday eves) from 09:00 - 18:00.